Senior Delivery Manager

Salary details: £52584 - £59949

Summary 

Royal Greenwich is a vibrant borough, with a rich history and diverse community. We’re mission-led around our Corporate Plan Our Greenwich to make Greenwich a happier, healthier and more connected borough.  

We are investing heavily in our digital and design functions to enable the Council’s mission. Our ambition and plan has been outlined in our first digital strategy. You can find out more about what we do by reading our Digital Blog.  

Our Delivery Management Community plays a vital role in making change happen. We have been maturing and evolving our Delivery Management practices over the last 4 years to better meet the needs of local government. You can get a feel of what is like being a Delivery Manager in our organisation from this blogpost written by Beth, our Lead Delivery Manager. 

It’s an exciting time to join our Digital Team and Delivery Management Community. There's plenty of opportunity for you to make public services more joint-up, equitable and useful for our local community and help us organise ourselves as effective as possible.  

The Role   

What You’ll Do  

As part of our Digital and Customer Services team, you’ll be embedded in a service environment, working directly with service leadership and leading a multidisciplinary change team using a range of human-centred, agile, change approaches to improve public services and digital products.  

As a Senior Delivery Manager, you’ll be leading on the most complex change projects and programmes across the organisation. You’ll be accountable for stuff getting done and ultimately for making change happen. 

 You will create the conditions for change including clarify of purpose, direction and forward plan, trust with key stakeholders, permission to advise and change, and a sense of hope and unity to bring everyone along the change journey. 

 You’ll matrix-manage a multidisciplinary team and support its maturity to ensure it is high functioning. You will motivate and support individuals in the team to ensure there is psychological safety, clear expectations, and the right blend and level of skills to operate successfully. You will help the team identify risks and remove blockers. 

 You’ll use your experience to create a reflective, inclusive and fast learning culture; choose the appropriate delivery methods to respond to the challenges and changing context; and lead the collaborative, dynamic delivery process.  

 You’ll use a variety of tools and techniques to scope change work, stand-up project teams with the right skills blend, and ensure delivery of the intended outcomes.  

 You’ll oversee the process of setting outcomes, and gathering and analysing qualitative and quantitative data to measure outcome delivery and inform the direction of the work 

 You’ll take a key role in the delivery, product, and change communities across the council, setting standards and role modelling working in the open, team-led governance, continuous learning and iteration based on feedback.  

 You’ll line manage, mentor and coach more junior members of the team.   

Who You Are  

• We are looking for people who understand the public sector and are experienced professionals in making complex change happen. You don’t necessarily have to have worked as a delivery manager before.  
• You have real life examples of leading the delivery of complex change projects, programmes and digital products, breaking down barriers for teams and planning; proactively managing dependencies; overcoming obstacles and getting the best value against constraints. 
• You are relational and dynamic and can build strong relationships with external partners and internal stakeholders. 
• You are a good listener and communicator with strong emotional intelligence.  
• You are able to communicate complex work in a clear and compelling way to connect, inform and activate change in your audience. 
• You can navigate power dynamics and build strong relationships with people. You are able to influence both people’s ways of working and how they see their work.  
• You are a pragmatist who listens to and values the opinions of others. You’ll work well with people from different disciplines in your team and colleagues from across the council, to create the conditions for the best decisions to be made.  
• You are curious about technology and people, and not afraid to try new things. 
• You are passionate about developing your skills and coaching, mentoring, and managing others to do their best work. 

We are looking for people who share our values and principles: 

• Committed to improving Residents’ lives and opportunities 

• Demonstrating respect and fairness 

• Taking ownership 

• Thrive to do things better 

• Can work together across the council 

• Naturally curious – you keep on top of your own learning and development and are up to date with the latest practices in your field.    

• An advocate for user-centered practices, embedded within agile delivery.     

These values are incredibly important to us, as is building an environment that promotes knowledge, empathy, equality, and skill sharing. 

What we offer 

• 28 days’ annual leave.  

• Local Government Pension scheme. The council contribute a generous amount of pension on top of your own contribution. More information can be found here.   

• Flexible and partly remote working arrangements  

• Mental health support, including an external counselling service  

• Learning and development opportunities, including apprenticeships  

• Cycle to work scheme   

• Reduced-rate gym membership   

• Vouchers for free eye tests  

• Annual season ticket loans   

• Childcare voucher scheme   

• Greenwich One Card which entitles you to discounts at local businesses  

• Long service awards  
• Staff networks for mental health, LGBTQ+ support, racial equality and more  

At Royal Greenwich we want our staff to thrive professionally. We are a business that that recognises and supports transferable skills and ambition So if you think you have what it takes, but don’t necessarily meet every single point on the job description please still get in touch. We’d love to have a chat and see if you’d be a good fit.   

We are passionate about creating a diverse workforce and positively encourage applications from under-represented communities. We embrace equality of opportunity irrespective of disability, neurodivergence, ethnic origin, colour, nationality, gender and gender presentation, marital status, sexual orientation, culture, and religion.  

As a Disability Confident employer, we will ensure that disabled applicants that meet the minimum criteria for this position will be offered an interview. 

Apply for this role 

To apply for this role, you must: 

• Upload a CV 
• Write and upload a cover letter  

Things to consider when making your application 

We want to give you the best opportunity to show off your career and skills in the best way possible. Please consider the following: 

• Your cover letter is a great way to help bring your CV to life. Think of it like a trail of breadcrumbs to lead us to want to interview you. It is unlikely that we’ll shortlist you for an interview without a cover letter. This is your first opportunity to show us why you’re right for this role, and your letter can show us how you fit the personal specification.  

• Your CV should be up to date, in a readable and accessible format and pertinent to the role.  

• Use your cover letter to talk about work that you are proud of, your values and your expectations.  
• If you are called for interview (see below), look at the presentation and interview questions within the context of what you've already shared about yourself and think about how you can build on that foundation.  

To apply, select the “Apply for this job” button. 

Hiring process  

Step 1 – Upload your CV and cover letter. 

Step 2 – If we invite you to an interview, we will: 

• Send details of a 5–10-minute task presentation we’d like you to do.  

• Send across your interview questions in advance. 
• Check with you if you need any further accommodations for the interview.  

Step 3 – Attend the panel interview. This will usually be a 1-hour video call with up to 3 people including the hiring manager and other team members you would work with.  

We’ll ask you to do your presentation at the start of the interview. We are keen to ensure that the video interview process doesn’t interfere with your ability to present your work to its best effect. Your presentation can be talking direct to camera, slides, a PDF, or similar, and could include visual examples of your work.  

The panel will then ask a set of behavioural-based questions which will have been sent to you in advance. This will give you the chance to think about your answers in depth and be able to talk with confidence. These questions will give you an opportunity to show how you meet the essential criteria of the job description.  

At the end of the interview, you’ll have the opportunity to ask the panel questions in return.  

Step 4 – If you made it to this stage, you will be invited to have an informal conversation to explore whether there is a cultural match. This will usually be an informal 30 mins video call with the Head of Service and sometimes other team members to explore the opportunities of working together. It is meant to be a free flow conversation to allow questions both ways.  

Please note that applications will be reviewed every 2 weeks.

Talk to us or ask any questions 

If you require any assistance in viewing or accessing this opportunity, please contact recruitment@royalgreenwich.gov.uk or call 020-8921-8977. 

Diversity Statement  

Royal Borough of Greenwich values the diversity of its community and aims to have a workforce that reflects this. We therefore encourage applications from all sections of the community. 

Interview Arrangements 

During this time, our priority for all of our recruitment activity is to make sure our applicants, hiring departments and new starters are informed, safe and supported. Careful and thorough consideration will be given to interview arrangements and for any essential in-person recruitment, we will ensure this is held in a suitable, secure setting with additional arrangements to ensure any current safety requirements are fully adhered to. 

For an informal discussion about this opportunity, please contact Bethany Mindham;    Bethany.Mindham@royalgreenwich.gov.uk     020 8921 6215  

Diversity Statement: Royal Borough of Greenwich values the diversity of its community and aims to have a workforce that reflects this. We therefore encourage applications from all sections of the community.

High Volume Applications: Royal Borough of Greenwich reserves the right to close any vacancy earlier than the advertised closing date should there be a high volume of applications received.

Advert Close: All vacancies close at midnight unless otherwise stated.

Salary: Salaries advertised are for a standard working week of 35 hours unless otherwise stated. Please use this 'Salary Calculator to help you calculate a pro rata salary.

Interim Working Arrangements: As we review our ways of working, there may be interim working arrangements in place for some of our roles and some roles may still require full or partial essential office attendance. As restrictions ease, alternative working arrangements may be required - please be mindful of this and note the workplace location stated on this advert.

Our Staff Values: Our Staff Values are important to us. Candidates will be continuously assessed against our staff values throughout the recruitment process. Where candidates demonstrate views and behaviours that do not meet the standards of our staff values, we reserve the right to reject their application/ registration.

Royal Greenwich is committed to being an inclusive employer and we recognise that flexible ways of working are a valuable tool in improving workplace equality.  The Council is committed to providing a wide and flexible range of working arrangements including hybrid working for its workforce where service needs allow and we welcome this discussion with prospective applicants. The delivery of high quality services to our residents is at the heart of all we do - all requests for flexible working will be carefully considered in this context and on a service/case basis.